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Web Privacy Policy

The following policy statement is posted on our Web site:

BC & Alberta Guide Dogs respects the privacy of visitors to its website. We strongly believe that if electronic commerce and online activities are to flourish, consumers must be assured that information provided online is used responsibly and appropriately. To protect online privacy, the organization has implemented the following policy.

About the Information We Collect – Most of the data and information we collect through our website is used only to help us achieve our mission. It is our policy to collect and store only personal information that our clients knowingly provide.

  • From Casual Website Visitors and General Users. We do not collect any personal information from users browsing our Web site. When you use the public areas of our website you are doing so anonymously. We do collect aggregate use information, such as the number of hits (visits) per page. We use aggregate data for internal and marketing purposes, but we do not collect any personally identifying information.
  • From Our Clients, Donors and Other Customers. If while visiting our website you order a product, make a donation, submit a technical assistance question, or request other information, you will be asked to provide certain information. In all cases this information is submitted voluntarily. In most cases, we ask for name, title, organization name, address, telephone, and e-mail. If you are making a purchase or donation, you may be asked for credit card information. Similar information may be submitted to us on an order form or registration form.

Customer Lists – Our client list is not for sale. When you visit our Web site or become a client, your name and mailing information will never be sold.

Credit Card Account Information – We utilize secure transaction methods when collecting credit card information over the Internet. BC & Alberta Guide Dogs does not disclose credit card account information provided by our clients. We submit the information to the appropriate clearinghouse in order to obtain payment.

How We Use Cookies – Cookies are small text files that are sent to your computer when you logon to a Web site that allow us to identify you when you return to the site. BC & Alberta Guide Dogs uses cookies only to support the operations of our shopping cart. We do not use cookies to track your usage or any other personal information about you.